Refund policy
Our 30-Day Money-Back Guarantee
Every Nurtura formula is covered by a 30-day money-back guarantee. If you don't feel a difference after 30 days, email us and we'll refund your order.
This is a results-based guarantee, not a change-of-mind return policy. We'd rather you opened the bottle and gave it a fair try than left it sealed on a shelf.
You do not need to send anything back
There is no return shipping to arrange, no label to print and no package to drop off. Keep the bottle — opened, half-used or empty. We only ask that you actually tried it.
Opened and used bottles are accepted
We refund opened product. A supplement you never took can't tell you anything, so a guarantee that requires an unopened bottle isn't really a guarantee. Ours doesn't.
How to request a refund
- Email support@getnurtura.com within 30 days of delivery, or call (949) 867-7565.
- Include your order number. That's all we need — no forms, no questionnaire, no reason required.
- We reply within one business day and process approved refunds within 5 business days.
Refunds return to your original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement — that part is outside our control.
What's covered
- Single bottles, bundles and multi-packs.
- Subscription orders — see our Subscription Policy.
- Shipping charges paid on the original order.
Restocking fees
None. We don't charge them.
Damaged, incorrect or missing items
If your order arrives damaged, incorrect or incomplete, email support@getnurtura.com with your order number and a photo. We'll send a replacement or refund it — your choice — and we won't ask you to return the damaged item.
Orders that never arrive
If tracking shows no movement for 10 business days, or the carrier marks a parcel delivered that you never received, contact us. We'll investigate with the carrier and replace or refund the order.
Cancelling before dispatch
Orders are picked quickly. If you need to cancel or change an order, email or call us as soon as possible and we'll stop it if it hasn't shipped. If it has already gone out, the 30-day guarantee still applies.
Exceptions
We may decline refunds where there is clear evidence of abuse — for example repeated refund claims across multiple orders or accounts. This is rare and we will always explain our reasoning in writing.
Questions
Email support@getnurtura.com or call (949) 867-7565. We answer every message, usually within one business day.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.