Shipping policy
Shipping Policy
We ship from within the United States and aim to get every order moving quickly.
Processing time
Orders are packed and dispatched within 24–48 hours of being placed, Monday to Friday. Orders placed on a weekend or a US public holiday are dispatched the next business day.
Where we ship
We ship to the United States, Canada, the United Kingdom, Europe, Australia and New Zealand. If your country isn't offered at checkout, email us and we'll let you know whether we can help.
Delivery estimates and cost
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard Tracked | United States: 5–7 business days International: 7–14 business days |
Free on orders over $50, and free on every subscription order. Otherwise $2.99. |
| Priority Tracked and Insured | United States: 2–4 business days International: 5–10 business days |
$4.99 |
Delivery estimates are counted from dispatch, not from when you place the order, and exclude weekends and public holidays.
Subscription orders
Every Subscribe & Save delivery ships free — every order, not just the first.
Carriers
We ship with USPS and other trusted carriers. The carrier is chosen based on the destination and the service selected at checkout.
Tracking
You'll receive a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to show movement after the carrier scans the parcel. You can follow your order any time at Track Your Order.
Incorrect addresses
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you and reship it at no extra cost — we just need a corrected address.
International orders
International parcels ship tracked. Any import duties, customs fees or taxes charged by your country are set by your local authorities, are not included in our prices, and are the responsibility of the recipient. Customs processing can add time to the estimates above.
Delays
Once a parcel is with the carrier, its progress is in their hands. Severe weather, carrier backlogs and public holidays can add time. If your order is running well beyond the estimate above, contact us and we'll chase it.
Questions? Email support@getnurtura.com or call (949) 867-7565. We reply within one business day.